PERSONAL DATA PROTECTION POLICY FOR "MyOoredoo" APPLICATION
ABOUT US « OOREDOO TUNISIA »
Ooredoo is a private telecommunications network operator in Tunisia licensed to provide second, third and fourth generation fixed and mobile telecommunications services under concession agreements signed with the Tunisian State;
Ooredoo Tunisia is a Tunisian company that values the protection of its users' data and respects their privacy.
ABOUT THE "MYOOREDOO" APPLICATION
The main objective of this application is to provide the users with easy and convenient access to the various services provided by Ooredoo.
At "MyOoredoo", we value the protection of our users' personal data. In this regard, we hereby inform you that Ooredoo Tunisia processes your personal data in compliance with the provisions of the Organic Law No. 63 dated 27/07/2004 related to the protection of personal data (hereinafter referred to as the "Law").
The purpose of this personal data protection policy is to inform you about the way we collect, use, share and protect your personal data, in accordance with the provisions of the Law.
THE COLLECTION OF YOUR PERSONAL DATA
When you use the application "MyOoredoo", we may collect certain personal data about you. This data may include your name, your e-mail address, your telephone number, your IP address, your GPS location, as well as any relevant information necessary to the provision of our services to you.
We collect this personal data in order to identify you as a user, to provide you with secure access to your account, to send you notifications relating to the services, to personalize your user experience and to provide you with effective customer support.
THE USE OF PERSONAL DATA
The personal data collected by the "MyOoredoo" application is used for the sole purpose of providing you with our online services. We may use this data to send you personalized promotional offers, information about our products and services, as well as satisfaction surveys.
We will not share your personal data with third parties for marketing purposes without your prior consent. However, we may share your data with third party business partners or service providers in order to provide our services to you in an efficient manner.
THE SECURITY OF PERSONAL DATA
We hereby undertake to comply with all applicable laws and regulations on cyber security. To this end, we have put in place all necessary technical and organizational measures to guarantee the security of your personal data and to prevent any unauthorized access, disclosure, alteration or accidental destruction of your data.
We hereby inform you that we have put into place appropriate technical and organizational security measures to protect your personal data against any unauthorized access, disclosure, alteration or accidental destruction.
We use advanced security protocols to encrypt your personal data when it is transmitted over the Internet. In addition, we restrict access to your personal data to our staff who requires it in order to provide you with our services.
STORAGE OF PERSONAL DATA
We hereby inform you that the personal data you provide us with is stored according to the appropriate security measures and in compliance with the Law, for a time period strictly necessary for the purposes for which it is collected.
DISCLOSURE OF PERSONAL DATA
We hereby inform you that we shall disclose your personal data to third parties, only in the following circumstances:
· Where it is necessary to provide our services to you, for example with our business partners or third party service providers.
· Where we are legally bound to do so, for example to respond to a request from a competent judicial or governmental authority.
· Where you have given your prior consent to the sharing of your personal data.
We will neither sell nor rent your personal data to third parties for marketing purposes without your prior consent.
YOUR LEGAL RIGHTS REGARDING YOUR PERSONAL DATA
As a user of the "MyOoredoo" application, you have rights regarding your personal data, as follows:
· The right to access your data, to consult it, to obtain a copy in a clear and intelligible language, which will enable you to become aware of the processing carried out on your data.
· The right to rectify, complete, update, correct or clarify your data.
· The right to delete your data: You can ask Ooredoo to delete your personal data. However, you cannot exercise this right if your personal data is necessary for the provision of our services to you, or if it is necessary for Ooredoo to comply with its legal obligations or exercise its rights, or if Ooredoo's legitimate interest prevails.
· The right to object to the processing of your personal data on valid and legitimate grounds.
If you wish to exercise any of these rights, please contact us at zied.ktari@ooredoo.tn We will make every effort to respond to your request as quickly as possible and in accordance with the legislation in force.
POLICY FOR COOKIES
Cookies are small text files that are stored on your device when you use the "MyOoredoo" application. These cookies help us to improve your user experience by recording certain information about your preferences and interactions with the application.
We use cookies to identify you as a user, personalize your experience, analyze your usage of the application and provide you with targeted advertising. You can manage cookies by changing the settings on your device or by using the cookies management options available in the application.
CHANGES TO THE POLICY
We reserve the right to change this privacy policy at any time. In the event of changes, we shall inform you of these changes by means of notifications in the application or by any other appropriate means.
It is your own responsibility to consult this policy regularly to keep yourself updated on any changes. Your use of the "MyOoredoo" application after the publication of the changes shall constitute an implied acceptance of these changes.
We Thank you for taking the time to read our personal data protection policy. If you have any questions or concerns regarding this policy, please contact us at zied.ktari@ooredoo.tn .
Tunis on 06.02.2024
