Benefits of switching to eSIM
Multiple Phone Numbers
Accommodate multiple phone numbers on a single device
No More Swapping
Forget the hassle of switching SIM cards when you travel.
Enhanced Security
eSIM offers improved protection for mobile numbers. Be secure.
Environmentally Friendly
Help reduce waste and support a greener planet.
eSIM upgrades are easier with quick guides
Convert physical sim to eSIM :
- No need to move in case of change of sim Switch SIM to eSIM
- Find an Ooredoo store https://www.ooredoo.tn/Personal/fr/content/500-nos-boutiques
1) Essentials about eSIM
➤ What is an eSIM? (Click to view the answer ⬇)
An eSIM is a digital SIM card built directly into your phone. It is activated via a QR code. Services (internet, calls, and SMS) remain the same.
The eSIM allows you to:
- Use up to 10 eSIM profiles to manage multiple lines.
- Avoid losing or damaging a physical SIM card.
- Free up space in the phone for better design or a larger battery.
➤ Is the eSIM paid? (Click to view the answer ⬇)
Free activation for new customers.
➤ Can I use an eSIM and a physical SIM at the same time? (Click to view the answer ⬇)
Yes, if your phone supports dual SIM (SIM + eSIM).
➤ Can I switch to an eSIM if I already have a physical SIM? (Click to view the answer ⬇)
Yes, a simple and free migration via the customer portal or at an Ooredoo store.
2) eSIM Activation
➤ I have an iPhone, how do I activate the eSIM? (Click to view the answer ⬇)
- Settings > Mobile/Cellular Service > Add eSIM
- Tap “Use QR Code”
- Scan the QR code received by email
- Connect to Wi-Fi
- Continue → Check that the network appears
➤ I have an Android, how do I activate the eSIM? (Click to view the answer ⬇)
- Settings > Connections / Network & Internet
- SIM Manager > Manage eSIMs
- Select “Add Mobile Plan”
- Connect to Wi-Fi
- Scan the QR code → Confirm
➤ Is an Internet connection required? (Click to view the answer ⬇)
Yes, Wi-Fi or mobile data is required.
➤ Can I use the same QR code on multiple phones? (Click to view the answer ⬇)
No, one device per QR code.
➤ What should I do if I change my phone? (Click to view the answer ⬇)
Delete the eSIM profile from the old device and scan the QR code again on the new one.
➤ What should I do in case of loss or theft? (Click to view the answer ⬇)
Contact customer service to deactivate the line. Reactivation is possible on a new device.
3) eSIM Troubleshooting
➤ I can’t scan the QR code (Click to view the answer ⬇)
- Check compatibility (*06# → an EID must appear)
- Connect to the Internet (Wi-Fi)
- Make sure the QR code is readable
➤ I deleted my eSIM by mistake (Click to view the answer ⬇)
Scan the QR code again if available, otherwise visit a store to generate a new one.
➤ My eSIM is deactivated, how can I reactivate it? (Click to view the answer ⬇)
iPhone: Settings > Cellular Data > Choose the profile > Activate this number
Android: Settings > Connections > SIM Manager > Manage eSIMs > Select the deactivated eSIM > Activate
